Refund and Returns Policy – Moonstone Mountaineer

Refund Policy

We want you to be happy with your purchase. If there is an issue with your order, please review our policy below:

Returns & Refunds

Refund requests must be submitted within 30 days of the delivery date.
To begin a return request, please contact us with your order number and a description of the issue.
Photo proof is required for all items that are damaged, defective, incorrect, or otherwise eligible for a refund. Clear photos help us process your request as quickly as possible.

Important Return Instructions

Do not ship your item back to the manufacturer. If a return is approved, we will provide the appropriate return instructions.
Returns sent to the manufacturer may not be received or processed, and we cannot guarantee a refund for items returned without authorization.

Final Sale Items

Clearance and sale items are final sale and cannot be returned or refunded.

Exchanges

We do not offer exchanges. If you receive a damaged, defective, or incorrect item, please contact us within 30 days with photo proof so we can determine the appropriate resolution.

Refund Processing

Once your request has been reviewed and approved, refunds will be issued to your original method of payment. Please allow several business days for your financial institution to process the refund after it has been issued.

If you have any questions about your order or this policy, please contact our customer support team before submitting a return.